FAQS
Helpful Information
Frequently Asked Questions
Learn more about leasing, apartment features, amenities, pets, maintenance, and everyday living at Novo New Hampstead.
How do I apply for an apartment at Novo New Hampstead?
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Applying is quick and easy. Simply visit www.NovoNewHampstead.com and follow these steps:
- Click on Floorplans in the top navigation bar
- Select the floor plan youre interested in
- Click Availability
- Choose your preferred home
- Click Apply Now to begin your application
What are the application and administration fees?
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The application fee is $80 per person age 18 or older, and the administration fee is $200. Be sure to ask our team about our Major Employer Program, which may offer additional savings.
What lease terms are available?
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Currently, lease terms at Novo New Hampstead range from 12 to 18 months.
What are the income and credit requirements?
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Applicants must have a combined gross income of at least 3 times the monthly rent. Credit is reviewed as part of the application, and approval is based on overall credit history, payment patterns, and financial responsibility.
Is renters insurance required?
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Yes, renters insurance is required for all residents.
How long does the approval process take?
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Our application process is designed to be quick and seamless, with most decisions returned within 24 to 48 hours. We'll keep you informed every step of the way.
Can I reserve an apartment online?
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The best way to reserve your apartment is to fill out an application. Visit www.NovoNewHampstead.com, select your preferred floor plan and home, then click Apply Now.
What floor plans are available?
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Novo New Hampstead offers thoughtfully designed one-, two-, and three-bedroom floor plans. To explore current availability and find your perfect fit, visit the Floorplans section of our website.
What appliances are included in the apartments?
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Every home includes a stainless steel appliance package with a refrigerator, stove, microwave, and dishwasher, plus a full-size washer and dryer.
Do apartments include washers and dryers?
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Yes, all homes at Novo New Hampstead come equipped with full-size washer and dryer units.
What if I already have my own washer and dryer?
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Because every home includes a brand-new, full-size washer and dryer, additional units arent needed within the apartment. If you'd prefer to keep your current set, optional on-site storage and private garage rentals are available for added flexibility.
Are there furnished apartment options?
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No, the homes at Novo New Hampstead are not furnished.
Do apartments have balconies or patios?
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Yes, every home at Novo New Hampstead features a private patio or balcony. Select floor plans also offer screened-in patios or open-air options.
Is there smart home technology included?
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Yes. Novo New Hampstead offers community-wide wireless internet, along with a programmable smart thermostat in every home.
What is included in the rent?
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Your rent covers your apartment home, with additional costs clearly itemized each month for easy, transparent budgeting.
Which utilities am I responsible for?
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Residents are responsible for water, sewer, and trash services, which are managed through Conservice, as well as electricity through Canoochee EMC.
Are there additional monthly fees?
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Yes, additional monthly services and utilities may include:
- Xfinity Managed Wi-Fi: $75
- Valet Trash: $25
- Pest Control: $5
- Resident Liability Waiver: $15, which may be waived with proof of renters insurance
- Utility Administration Fee: $5.50
- Trash Administration Fee: $10
- Water and sewer: varies based on usage
- Electricity: varies based on usage
- Rentistry Credit Reporting: $8.95, optional
Is there a security deposit?
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A standard security deposit is $500, with select applicants approved for a $1,500 deposit based on qualifications. Deposit alternative options are also available starting at $20 per month.
What amenities does Novo New Hampstead offer?
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Residents enjoy valet trash service, professionally maintained landscaping, 24/7 emergency maintenance, a resort-style pool, fire pit and grilling areas, hammocks, expansive green spaces, a 24/7 fitness center, a car care center, dog park, pet spa, clubhouse coworking spaces, a pool table, on-site printing, and planned social events.
What are the hours for the pool, fitness center, and clubhouse?
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The clubhouse and 24/7 fitness center are available around the clock for resident convenience. The resort-style pool is open daily from dawn until dusk, while select outdoor amenities are available 24/7.
Is there a coworking space or business center?
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Yes. Novo New Hampstead offers a welcoming clubhouse with dedicated coworking spaces, on-site printing, and comfortable seating areas.
Are there package lockers or delivery services?
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Novo New Hampstead offers a convenient mail center with individual mailboxes. Larger packages are delivered directly to your front door.
Is there on-site parking or are garages available?
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Novo New Hampstead offers convenient on-site parking located near each apartment building. Private garages are available for rent, and EV charging stations are also available.
Is Novo New Hampstead pet-friendly?
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Yes. Novo New Hampstead welcomes cats and dogs, with a maximum of three pets per home. Contact the leasing office for more information.
Are there breed or weight restrictions?
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Yes, breed restrictions apply. Certain breeds, including Pit Bull Terriers/Staffordshire Terriers, Rottweilers, Doberman Pinschers, Chows, Presa Canarios, Akitas, Alaskan Malamutes, and Wolf-Hybrids, are not allowed. Additional restrictions may apply based on property guidelines.
How many pets are allowed?
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Novo New Hampstead welcomes cats and dogs, with a maximum of three pets per home.
What are the pet fees and monthly pet rent?
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There is a one-time pet fee of $300 per pet and pet rent of $20 per pet, per month. Number and size limitations and pet rent requirements do not apply to assistance animals.
Is there a dog park or pet spa?
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Yes. Residents enjoy both an on-site dog park and a convenient pet spa.
How do I submit a maintenance request?
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Maintenance requests can be submitted through the community resident portal.
Is 24-hour emergency maintenance available?
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Yes, emergency maintenance is available 24 hours a day for after-hours support.
How quickly are maintenance requests completed?
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Maintenance requests are typically addressed within 24 hours.
Is there on-site management?
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Yes. Novo New Hampstead offers on-site management. The leasing office is open Monday through Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 12:00 PM to 5:00 PM.
How do I pay rent?
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Rent is conveniently paid through our Resident Benefits Portal, Bilt. Residents can also enjoy added perks such as rewards opportunities and optional credit reporting.
Are there resident events or community programs?
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Yes, Novo New Hampstead hosts monthly community events for residents to enjoy.
Can I transfer to another apartment within the community?
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Yes, transfers may be available within community requirements. Please ask your Novo New Hampstead team member for more details.
Where is Novo New Hampstead located?
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Novo New Hampstead is conveniently located off I-16 between Old River Road and Jimmy Deloach Parkway, offering easy access to shopping, dining, entertainment in Pooler, and a convenient commute to the Hyundai plant.
What major employers are nearby?
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Novo New Hampstead is near major employers including the Hyundai Metaplant, Gulfstream Aerospace, Georgia Ports Authority, Savannah/Hilton Head International Airport, Amazon-area logistics and distribution centers, Fort Stewart, Hunter Army Airfield, Memorial Health, and St. Josephs/Candler.
What shopping, dining, and entertainment options are close by?
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Novo New Hampstead is minutes from shopping, dining, entertainment, grocery stores, local restaurants, coffee shops, national favorites, and nearby attractions throughout Pooler and the greater Savannah area.
How far is the community from downtown Savannah?
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Novo New Hampstead is approximately a 20 to 25 minute drive from downtown Savannah, depending on traffic. The community offers convenient access via I-16.